Farm to table 18
Farm to table 1901

Return and Refund Policy

Return and Refund Policy

At Alvarado Community Farm, we take pride in providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we understand that circumstances may arise where you may need to return or seek a refund. Please take a moment to review our Return and Refund Policy to understand how we can assist you.

1. Returns:
– We accept returns on unopened and unused products within 14 days of purchase.
– To initiate a return, please contact our customer support team at [hello@alvaradocommunityfarm.com/(817) 841-9324.
– You will be responsible for the return shipping costs.

2. Refunds:
– Refunds will be issued for eligible returned products.
– Once we receive the returned item, we will inspect it to ensure it meets the return criteria.
– Refunds will be processed within 10 business days after the return is approved.
– The refund will be credited back to the original payment method used for the purchase.

3. Exchanges:
– We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

4. Damaged or Defective Products:
– If you receive a damaged or defective product, please contact us immediately.
– We may request photos or additional information to assess the issue.
– We will work with you to resolve the problem and provide a replacement or refund, depending on the circumstances.

5. Exceptions:
– Perishable items, such as fresh produce, are not eligible for returns or refunds due to their nature.
– We do not accept returns or provide refunds for products that have been used or are not in their original condition.

Please note that this Return and Refund Policy applies to online purchases made directly through our website. For purchases made through third-party platforms or retailers, please refer to their respective return and refund policies.

If you have any questions or need further assistance, please don’t hesitate to reach out to us. We are here to help!

 

Phone

(817) 841-9324

Address

2507 County Road 211 Alvarado, Texas 76009